Exchange Policy

EXCHANGE POLICY

We offer the 7 days hassle free exchange/return to our customers.

Dear customer , we always try to send you the best of our products , but if still you are facing the issue then we offer the 7 days exchange in below conditions –

1. If you got the defected piece from our side than make a video of that defect and send us to our registered email address [email protected] we we will analyse and based upon that send you the other instructions for exchange.

2. Please note that if any garment has been customised for colour/size, it will not be eligible for exchange or return.
3. products bought on discounted price or from discounted coupon , are not eligible for refund/exchange.
4. Please note that all order related queries will only be valid and answered on the email mentioned above.you may expect reply within seven working days, Any after-sale query will not be handled via WhatsApp/Instagram DM
5. We do not accept exchanges of used, washed, torned, ironed, or altered products and also dont accept return or exchange based upon size, color and design variations.
6. Returns and exchanges are solely depended upon the brand, after seeing your query we will decide whether we want to take the product or not. size , color and design variations are not the subjects of exchange/return.
7. Exchange/return not available for international orders.

8. Products Exchange Offers only Once

9. • We shall not be deemed for exchange
for any smal| issues such as thread
underneath the reversible side. Since
in Chikankari embroidery threads are
slightly long and are not cut too
short to ensure the embroidery is
protected.

What is the exchange time period?

1. We offer exchange only on those queries which comes to us within 7 working days from the day of delivery received by you.
2. We offer an exchange for orders only once.

When an exchange is not accepted?

1. Exchange is not accepted due to colour difference.of 15-20%, Colour differences might be there due to screen resolution and lighting variations.
2. Exchange after 7 days of delivery will not be accepted. We do not take guarantee of the product and it is non-exchangeable and refundable
3. We do not accept exchanges of used, washed, torned, ironed, or altered products.
4. Products Made to Order and Customised products are not applicable for exchange.
5. The exchange product should have the tag attached to it and should be in an unused and unwashed condition.
6. EXCHANGES ON INTERNATIONAL PRODUCTS ARE NOT APPLICABLE.

WHAT SHOULD I DO IF I WANT TO EXCHANGE A PRODUCT?

1. Write an email to us at [email protected] with the subject “EXCHANGE and your ORDER NUMER. Example Exchange of order #2280
2. Mention the reason for your exchange in the mail.
3. We do not provide reverse pickups, you have to send the product back to us in proper packaging. If the product comes back in bad condition the exchange will be nullified.
4. Once we receive the package and the quality is ensured by us. We will provide you the exchanged suit to your delivery address.
5. The rest of the details will be shared with you over the mail accordingly.
6. We dont support the pickup , so if we agree to exchange than you need to send the product to us by your own money. we dont send the shipping charge for any products which is being returned or exchanged.